The Exit Light Company Recognized Again for Providing Excellent Customer Satisfaction

The Exit Light Company Receives 2017 Spectrum Award for Excellence in Customer Satisfaction

It’s a three-peat! For the third year in a row, The Exit Light Company has been awarded with the prestigious Spectrum Award for Excellence in Customer Satisfaction.

 

The Spectrum Award of Excellence in Customer Satisfaction was established to spotlight companies and business professionals providing exceptional service and experiences to their clients and customers.

 

The Exit Light Company appreciates that our efforts at providing exceptional products with exceptional service are recognized. We will continue to strive for excellent customer satisfaction.

The Exit Light Company Expands Operations in the Mid-West

The Exit Light Company's Wichita, Kansas warehouse

The Exit Light Company is pleased to announce the opening of our newest shipping center in Wichita, Kansas. Our new mid-west facility allows us to provide affordable 2-day delivery service to most of the central United States. We have always prided ourselves on providing quality customer service, and one of our hallmarks is our fast turnaround from order to delivery. The new fulfillment center in Wichita allows us to reach even more of the continental United States with quick, efficient and affordable product delivery! And because we pay less on shipping, we can pass those savings on to our customers, or continue with our offer of free ground shipping on orders of 6+ items* to our customers (*Some restrictions apply). Our customers can expect our same world-class customer service, free shipping, but now can expect even quicker delivery!

 

The Exit Light Company Recognized for Providing Excellent Customer Satisfaction

The Exit Light Company Receives 2016 Spectrum Award for Excellence in Customer Satisfaction

For the second year in a row, The Exit Light Company has been awarded with the prestigious Spectrum Award for Excellence in Customer Satisfaction.

 

In partnership with The Stirling Center for Excellence, City Beat News (CBN) recognizes companies that provide an outstanding customer experience and honors them with the Spectrum Award. Winners are based on CBN’s independent, proprietary research and evaluation system, which identifies businesses with a track record of top-flight customer service and customer satisfaction. The rating system combines data collected from nominations, online and other customer reviews, surveys, blogs, social networks, business-rating services, and other honors and accolades — all of which express the voice of the customer.

 

The Exit Light Company appreciates that our efforts at providing exceptional service with exceptional products are recognized. We will continue to strive for excellent customer satisfaction.

Surviving a Nightclub Fire

As the recent tragedy at the Kiss Nightclub in Santa Maria, Brazil demonstrates, public fire safety continues to remain a serious problem. Any time you mix large crowds of semi-intoxicated people with low levels of lighting, minimal exits, and add smoke and fire, the result is always tragic.

 

In North America there have been several notable nightclub fires:

*Learn more about historical fires in the United States in our State by State Fire FAQs.

After fire analysis has repeatedly noted the importance of well-lit and uncluttered exit pathways, and show that the majority of deaths are usually due to smoke inhalation or trampling. Victims could have survived if they had been able to quickly and safely exit the structure.

 

The Exit Light Company reminds everyone that the sole purpose for the products that we sell (exit signs and emergency lights) is to save lives, not property. Here are some helpful tips for both patrons and business owners:

 

If you are a Patron:

  • Use common sense, don’t patronize businesses in buildings that do not look safe. Some warning signs are that the building does not have a sprinkler system, exit signs or emergency lights are broken and non-functional, or if you see that most of the exit doors are blocked or even locked (chained shut)
  • Be aware of the location of at least two exits at all times (the first being the one that you entered through)
  • Never drink so much that you will not be able to react to an emergency situation
  • If you are caught up in a crowd, it doesn’t matter if you are large and strong, try to get to a wall or to the edge of the crowd. Many deaths are dues to trample injuries
  • Try to stay low, to minimize smoke inhalation
  • If possible, cover your nose and mouth with a cloth. Use your shirt, jacket, or a napkin, if available. If you can, wet the cloth with water. Never use alcohol to wet the cloth, as alcohol is highly flammable
  • Don’t worry about your stuff (purse, backpack, etc.). It’s replaceable, you’re not
  • If you are in a group, agree on an assembly point, somewhere you can all get to safely, then don’t worry too much about keeping together
  • Move safely, and try not to trample/push others, but leave as quickly as possible
  • Stay as calm as possible, and do not give in to panic. This is easier said than done, but panicking will not help you survive

If you are a Business Owner/Facilities Manager:

  • Keep exits and exit paths clear of clutter
  • ALL doors should open outwards so that the crush of a crowd can not pin the doors closed
  • Install and maintain exit signs and exit pathway markings so that the direction of egress is readily apparent
  • Install and maintain emergency lighting so that in the event of loss of power, there will be visibility
  • Keep all emergency equipment (including exit doors) in good working order and test them regularly

*Find out more about maintenance & testing in our helpful FAQs.

Unfortunately, the Kiss Nightclub Fire will not be the last club fire, but if we all keep in mind the above safety tips, we can make sure that we do not contribute to another tragic event or do not end up as another sad statistic.

Continuously Improving the Shopping Experience

The Exit Light Company strives to provide accurate and useful information to our customers and make the online shopping experience a seamless one. As part of a site redesign rollout in June 2012, our product pages were updated to be more user friendly. We have had fantastic feedback with these changes and would like to draw your attention to one of the more recent additions.

 

Battery IncludedOne question regularly asked of our Customer Service Team is: Does this unit include a battery? We’ve now provided an easy way to find the answer to this question with each product on our website displaying our “Battery Included” symbol.

 

The Battery Included symbol will appear on the Features tab of the product page, along with a variety of other symbols representing certifications and other attributes that apply for that product. If this symbol does not appear, the battery is not included (but may be available as an option for that particular product). Don’t forget to check out the Description and Technical Features tabs for additional information on the product. As always, help is available via on-line chat, phone (877-352-3948) or email (orders@exitlightco.com) from 5am-5pm PST if you have additional questions or require assistance in placing an order!

Historical Influences on Emergency Requirements

Tragedies such as the Bangladesh Clothing Factory Fire earlier this week highlight the need for emergency preparedness, including proper exit signage and emergency egress lighting. Unfortunately, a number of similar tragedies have shaped the laws and requirements throughout the United States:

 

 
  • On February 2, 1860 the six-story Elm Street Tenement in New York City caught fire killing 20. This fire along with a similar earlier fire led to a state law, the first in the nation, requiring fire escapes on all buildings over 6 stories, and multiple exits in new buildings.
  • On January 13, 1908, fire during a stage play at the Rhoads Opera House in Boyertown, Pennsylvania killed 171, one-tenth of the town’s population. As a result of the disaster, Pennsylvania’s first fire law was enacted in 1909.
  • On March 29, 1953, the Littlefield’s Nursing Home Fire in Largo, Florida claimed 33 lives. The fire shocked the community and led to statewide nursing home reforms.
 

Read about other historical events that shaped fire code requirements in your own state (as well as current code requirements) using our Fire Code Map.

What Makes Exit and Emergency Lighting “Green”?

The push to “Go Green” has been gaining steam in the past decade. From small businesses trying to save money on their electric bill to multi-billion dollar corporations needing to meet certain requirements to be labeled “eco-friendly” or “green”, everyone is buying in to the trend. Many power and utility companies offer rebate programs or other incentives for replacing inefficient lighting. No matter the circumstances, there are many benefits to doing so.


This “green” movement has also made its way into exit and emergency lighting. We are often asked for exit signs or emergency lights that carry an ENERGY STAR® rating. You may have noticed that none of our exit or emergency lighting products have the ENERGY STAR certification listed. Why?


The US Environmental Protection Agency (US EPA) suspended the ENERGY STAR rating for exit signs on May 1, 2008. This was due to new federal standards approved by Congress for exit sign efficiency for units manufactured after January 1, 2006. The EPAct 2005 references the ENERGY STAR version 2.0 specification. In short, all exit lighting produced after this date must have an input power demand of 5 watts or less, thus ending the need for an ENERGY STAR rating in this category.


These requirements have been met by using new energy-efficient lighting sources, most popular being Light Emitting Diodes (LEDs). LEDs have become the main component in exit sign illumination and in recent years have also started replacing incandescent bulbs for emergency lighting needs. You can further research the differences in lighting technologies on our FAQs page. Because of these changes, battery technology has also improved dramatically. Due to lessened power needs, smaller and more reliable Nickel Cadium (NiCad) and Nickel Metal Hydride (NiMH) batteries have replaced the bulky, less so Sealed Lead Acid (SLA) types. The size and weights of exit and emergency lighting units have decreased tremendously because of this, while still providing equal or, in most cases, increased performance and reliability. Other energy efficient lighting types include fluorescent, photoluminescent, radioluminescent and electroluminescent light sources.


While efficient in power usage, these improvements in lighting technology also lower maintenance costs. LEDs have a lifetime of 25+ years and NiCad batteries hold an approximate lifespan of 5 years under appropriate conditions. Although ensuring that your units are working properly with monthly, quarterly and yearly testing is still recommended (and required in some areas), the amount of time spent replacing batteries and bulbs is significantly reduced. Stay in touch for next weeks blog regarding testing recommendations!

Prepare your Exit and Emergency Lights

Exit Sign and Emergency Light Combo

Can you believe another year is almost over? The year 2010 is approaching fast and we want to thank all our loyal customers for making 2009 a great year for the Exit Light Company! We want to remind you that the end of the year is a very important time for maintenance crews of shopping malls and buildings to ensure customer safety. With staggering crowds streaming to shopping centers it is critical that all safety measures are up to standard. This means testing all exit and emergency lights to ensure that they are working properly in case of an emergency.

 

Routine maintenance of exit and emergency lighting is frequently overlooked until an emergency occurs, which is often too late. According to the NFPA Standard No. 101, chapter 31, section 1.3.7. “A functional test shall be conducted on every required emergency lighting system at 30-day intervals for a minimum of 30 seconds. An annual test shall be conducted for the 1 1/2 hour duration. Equipment shall be fully operational for the duration of the test. Written records of visual inspections and tests shall be kept by the owner for inspection by the authority having jurisdiction.” Some of our exit signs and emergency lights have an automatic test feature that will self-test every 28 days for 5 minutes and 90 minutes every 6 months. This self-testing feature allows you to simply look up at the indicator light on the sign to see if it is still functioning properly.

 

If your exit and emergency lighting does not offer this feature, the Exit Light Company offers testing and repair services within California. Our certified electricians will test and repair your lights and will also provide you with written records indicating what was tested and the outcome/recommendation. We offer monthly, quarterly and annual testing service. Rely on real professionals to avoid serious liability and save money.

 

Our Testing Procedures for Exit and Emergency Lights include:

  • Monthly, Quarterly and/or Annual full function test
  • Disconnect AC power supply to each exit and emergency light
  • Check battery and lens for sulfation
  • Clean each exit and emergency light and lens as required
  • Adjust beam for proper alignment if needed
  • Place Testing Label on the exit and emergency light
  • Troubleshooting/Repair

 

Contact our service department at (877) 352-3948 to arrange for your testing service today!

The ban on incandescent bulbs begins in Europe, Australia and Cuba

Environmental Conservation through use of Fluorescent bulbs

The debate on how to save the environment has been going on for decades. Recently, new restrictions have been going into effect across most of the European Union in an endeavor to cut greenhouse emissions. The sale of incandescent bulbs has been banned across Europe. This is the continent’s latest effort to get people to save energy and fight global warming.

 

Restricted from selling incandescent bulbs, companies in Europe now have to switch to the new compact fluorescent lamps, which use up to 80 percent less energy and do not burn out as quickly. According to James Kanter from the New York Times, “A bulb can cost €10 ($14 USD) or more, depending on type — whereas traditional incandescent bulbs cost about 70 cents each. But E.U. officials argue that the energy savings would cut average household electricity bills by up to €50 a year, amounting to about €5 billion annually. That would help buoy the economy if consumers spent their savings.”

 

Why the ban on incandescent bulbs?

The reason for the ban is the E.U.’s goal of cutting greenhouse gas emissions by 20 percent by 2020. The E.U. is implementing new energy-efficient ways to save the environment. Everything from televisions to washing machines are starting to be made with this in mind. The E.U. is not the only country banning incandescent light bulbs. Australia has already introduced the new light bulbs and Cuba is only using compact fluorescent bulbs. In the United States, incandescent bulbs are planned to be phased out in 2012.

 

James Kanter says: “E.U. officials sought to reassure consumers that they still would have plenty of choice, and that the changes would be gradual. The clear 60-watt bulb, one of the most commonly used, would remain available until at least September 2011, and clear 40-watt bulbs until 2012. E.U. officials said that they would find ways to push the industry to reduce the amount of mercury to levels around 2 milligrams per bulb from the current level of 5 milligrams per bulb.” But WWF, an environmental group, says standard halogen bulbs should also have been removed from the market. “Getting rid of incandescent bulbs is a no-brainer, but halogens are nearly as wasteful,” said Mariangiola Fabbri, a senior energy policy officer for WWF.

 

For over 10 years The Exit Light Company has carried environmentally friendly products, most of which use LED lights that are even more efficient than fluorescent bulbs. Many of the products meet or exceed ENERGY STAR guidelines. All of the exit signs have an input power demand of 5 watts or less per face. The LED Retrofit Kits convert older exit signs which utilize incandescent bulbs into vastly more energy-efficient LED lighting. We ship our products using packaging made from 100% recycled polystyrene that meets Green Cross certification standards for post and pre-consumer waste content. The Exit Light Company not only has their customers in mind but the environment as well.