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The Exit Light Co Blog

The Exit Light Company Recognized Again for Providing Excellent Customer Satisfaction

The Exit Light Company Receives 2017 Spectrum Award for Excellence in Customer Satisfaction

It’s a three-peat! For the third year in a row, The Exit Light Company has been awarded with the prestigious Spectrum Award for Excellence in Customer Satisfaction.

 

The Spectrum Award of Excellence in Customer Satisfaction was established to spotlight companies and business professionals providing exceptional service and experiences to their clients and customers.

 

The Exit Light Company appreciates that our efforts at providing exceptional products with exceptional service are recognized. We will continue to strive for excellent customer satisfaction.

The Exit Light Company Expands Operations in the Mid-West

The Exit Light Company's Wichita, Kansas warehouse

The Exit Light Company is pleased to announce the opening of our newest shipping center in Wichita, Kansas. Our new mid-west facility allows us to provide affordable 2-day delivery service to most of the central United States. We have always prided ourselves on providing quality customer service, and one of our hallmarks is our fast turnaround from order to delivery. The new fulfillment center in Wichita allows us to reach even more of the continental United States with quick, efficient and affordable product delivery! And because we pay less on shipping, we can pass those savings on to our customers, or continue with our offer of free ground shipping on orders of 6+ items* to our customers (*Some restrictions apply). Our customers can expect our same world-class customer service, free shipping, but now can expect even quicker delivery!

 

The Exit Light Company Recognized for Providing Excellent Customer Satisfaction

The Exit Light Company Receives 2016 Spectrum Award for Excellence in Customer Satisfaction

For the second year in a row, The Exit Light Company has been awarded with the prestigious Spectrum Award for Excellence in Customer Satisfaction.

 

In partnership with The Stirling Center for Excellence, City Beat News (CBN) recognizes companies that provide an outstanding customer experience and honors them with the Spectrum Award. Winners are based on CBN’s independent, proprietary research and evaluation system, which identifies businesses with a track record of top-flight customer service and customer satisfaction. The rating system combines data collected from nominations, online and other customer reviews, surveys, blogs, social networks, business-rating services, and other honors and accolades — all of which express the voice of the customer.

 

The Exit Light Company appreciates that our efforts at providing exceptional service with exceptional products are recognized. We will continue to strive for excellent customer satisfaction.

Tragic “Ghost Ship” Oakland Warehouse Fire Shows Need for Stronger Life Safety Code Violation Enforcement

Another tragic fire at a large public gathering reminds us that life/fire safety issues can not be mitigated by laws alone. A horrific fire at the Oakland warehouse known as the “Ghost Ship” has led to the deaths of at least 36 people. The warehouse was used as a residence and art studio for many of the victims as well as a party venue. The building was zoned and coded ONLY for commercial use. In fact, there was a history of code violations. There are laws regarding zoning and life safety that were knowingly violated by the tenants at the Oakland warehouse. Life safety rules are designed to keep the public safe. Rules like keeping egress paths cleared, illuminated, and marked are basic life safety codes in modern society. Strict enforcement at the “Ghost Ship” may have led to fewer deaths or even prevented the tragedy. Complaints were lodged about the warehouse, but the wheels of bureaucracy turned slowly. Now, the District Attorney’s Office has launched a criminal investigation into the incident.

 

Our blog posting of February 4, 2013 “Surviving a Nightclub Fire” offers some advice about how to 1) avoid or 2) increase chances of surviving such an event. It also offers guidance for building owners/managers.

Ladder Safety

It’s a great day at The Exit Light Company, and we’re happy to present our weekly safety meeting topic – Ladder Safety. At one point or another, your employees will use a ladder of some kind. Whether it is a small step ladder or 12 foot long straight ladder, safety is a concern, and prevention through awareness the best way to address it.
For this meeting, it is beneficial to have a volunteer to show the proper way to climb a ladder. Before you get your volunteer and have them climb, make sure to check that your ladder is in good condition. There should be no broken, cracked or missing rails and they should be free of slippery substances on the rungs. Your demonstration should have your volunteer set up the ladder on solid footing, against a solid support. The base of the ladder should be about 12” out from the wall for every 4 feet of height.
Make sure your volunteer doesn’t have any oil, grease or mud on their shoes and have them climb the ladder slowly, facing it and using both hands. If tools need to be carried to the top, using a toolbelt will allow the employee to climb the ladder without needing to compromise the grip of the ladder. Have them climb back down the same way.
While reaching at the top of a ladder, do not allow sideways movement. If the desired object cannot be reached, climb down and move the ladder over. The ladder should be used by one person at a time, additional people on the same ladder may alter the balance and cause a fall.
Through your demonstration, employees should now have a much better understanding of how to properly use a ladder – and don’t forget – While on a ladder, never step back to admire your work!

Working Safely Around Electricity

This week’s installment of Topics for Safety Meetings addresses working safely around electricity. Although installation of exit signs and emergency lighting is nothing new to the certified electrician, many business owners choose to install units themselves or have maintenance workers perform the job. Safety when working with electricity extends to the average employee dealing with office equipment or even appliances in the breakroom.
First and foremost for anyone dealing directly with an electrical connection – shut the power off to the circuit you will be using! Standard voltage in the United States is 120 or 277 volts, which could produce an affect anywhere from a tingling sensation to fatal electrocution depending on the conditions of contact. Once the power is removed, use a tester to make sure the power is actually off to the location you are working in. Use the correct tools; for instance, use wire strippers when needed instead of a pocket knife or razor blade to minimize the risk of injury.
General safety measures when around or using electrical equipment include:
– Reading and following any instructions included with equipment
– Do not force a plug into an outlet that does not match the slot configuration
– Do not touch electrical equipment, plugs, outlets or switches with wet hands
– Grip the plug to remove equipment from an outlet instead of pulling the cord
– Although equipment may be “off” electricity is still present. Unplug before cleaning, fixing or inspecting unit and when not in use
– Do not touch equipment with possibly compromised circuitry (indicators include flickering lights, sparks coming from unit, buzzing noises)
Leave your meeting with a reminder – Accidents Hurt, Safety Doesn’t. Remember to bookmark this page or subscribe to our blog to receive next week’s topic for safety meetings.

Emergency Evacuation Awareness

Welcome to our blog series featuring Topics for Safety meetings. Every year in America, nearly 4 million people suffer a workplace injury from which some may never recover.* So while we may immediately assume that safety meetings are best conducted in hazardous workplaces, it is necessary to have frequent safety meetings in any type of workplace environment. These posts are designed for the business owner, safety officer or any compliance related professional to use as a building block for their own safety meetings and are not to be used as a final resource for safety compliance laws or regulations.

 

As a supplier of exit and emergency lighting, it is logical for us to start this series with emergency evacuation awareness. Preparation for an emergency incident plays a vital role in ensuring that employers and workers have the necessary equipment, know where to go and how to stay safe when an emergency does occur. Before presenting this topic to employees at your safety meeting, ask yourself: Do I know the who, what, when and where of our emergency evacuation procedure? Make copies of the evacuation routes at your facility to hand out. For a small facility, repeated evacuation drills may not be necessary, but a quick walk-through every few months will help ensure that all employees receive the same information run through.

 

Show the employees the type of exit signs or emergency egress signs in use at your facility. Do you have signage indicating there is a stairwell to use? Is there an area of refuge for handicapped persons and is it marked? Are Braille signs appropriately used? This will help you assess the needs of your employees and make sure that your signage and procedures are up to date. Even if your signage is perfectly adequate per your local building standards, drawing attention to them will increase awareness and therefore preparedness in an emergency situation.

Tritium Exit Sign Alternatives

While shopping for tritium exit signs, you may have noticed the extended lead times associated with receipt of the product. Because of the rules and regulations related to the production of tritium exit signs, along with the limitations of a single operating supplier, lead time is averaging 12-24 weeks. If you are unable to wait this length of time to receive your signs, there may be an alternative for you.

 

If you are able to run power to a unit, a traditional hard wired LED exit sign is the most cost-effective option. If you are not able the run power to the location of the exit sign, you may be able to use a photoluminescent exit sign. The following chart will help you determine if you are able to use this type of sign instead of tritium: Tritium Fact Sheet.

 

If you’ve determined that a tritium exit sign is still your best option, get your order in as soon as possible!

Positive Shopping Experience at The Exit Light Company Recognized Via Inclusion in Google Trusted Stores Program

The Exit Light Company, a provider of quality and economical exit signs and emergency lighting products, has been awarded a Google Trusted Stores badge. The Google Trusted Stores program helps shoppers buy online with confidence. It is only awarded to stores with a proven track record of reliable, on-time shipping and excellent customer service. When customers see the Google Trusted Store badge on e-commerce websites, they know they’re buying from a store that provides a consistently excellent shopping experience.

 

By moving their mouse over the badge, customers are shown detailed information regarding the store’s shipping and customer service. Currently, The Exit Light Company has an “A” rating for both Reliable Shipping and Excellent Service. After monitoring thousands of transactions, Google can report that our orders have 96% on-time shipping with a one day average to ship the order after receipt.

 

The ultimate goal of The Exit Light Company is and always will be customer satisfaction. Past recognition, loyal customers and now inclusion in the Google Trusted Stores program further confirms that this goal is being met and exceeded.