For the second year in a row, The Exit Light Company has been awarded with the prestigious Spectrum Award for Excellence in Customer Satisfaction.
In partnership with The Stirling Center for Excellence, City Beat News (CBN) recognizes companies that provide an outstanding customer experience and honors them with the Spectrum Award. Winners are based on CBN’s independent, proprietary research and evaluation system, which identifies businesses with a track record of top-flight customer service and customer satisfaction. The rating system combines data collected from nominations, online and other customer reviews, surveys, blogs, social networks, business-rating services, and other honors and accolades — all of which express the voice of the customer.
The Exit Light Company appreciates that our efforts at providing exceptional service with exceptional products are recognized. We will continue to strive for excellent customer satisfaction.
Another tragic fire at a large public gathering reminds us that life/fire safety issues can not be mitigated by laws alone. A horrific fire at the Oakland warehouse known as the “Ghost Ship” has led to the deaths of at least 36 people. The warehouse was used as a residence and art studio for many of the victims as well as a party venue. The building was zoned and coded ONLY for commercial use. In fact, there was a history of code violations. There are laws regarding zoning and life safety that were knowingly violated by the tenants at the Oakland warehouse. Life safety rules are designed to keep the public safe. Rules like keeping egress paths cleared, illuminated, and marked are basic life safety codes in modern society. Strict enforcement at the “Ghost Ship” may have led to fewer deaths or even prevented the tragedy. Complaints were lodged about the warehouse, but the wheels of bureaucracy turned slowly. Now, the District Attorney’s Office has launched a criminal investigation into the incident.
Our blog posting of February 4, 2013 “Surviving a Nightclub Fire” offers some advice about how to 1) avoid or 2) increase chances of surviving such an event. It also offers guidance for building owners/managers.
The Exit Light Company is pleased that NONE of our products are affected by this recall and we continue to work hard for the safety of our customers.
For details about the recall see the notice on the U.S. Consumer Product Safety Commission website.
It’s a great day at The Exit Light Company, and we’re happy to present our weekly safety meeting topic – Ladder Safety. At one point or another, your employees will use a ladder of some kind. Whether it is a small step ladder or 12 foot long straight ladder, safety is a concern, and prevention through awareness the best way to address it.
For this meeting, it is beneficial to have a volunteer to show the proper way to climb a ladder. Before you get your volunteer and have them climb, make sure to check that your ladder is in good condition. There should be no broken, cracked or missing rails and they should be free of slippery substances on the rungs. Your demonstration should have your volunteer set up the ladder on solid footing, against a solid support. The base of the ladder should be about 12” out from the wall for every 4 feet of height.
Make sure your volunteer doesn’t have any oil, grease or mud on their shoes and have them climb the ladder slowly, facing it and using both hands. If tools need to be carried to the top, using a toolbelt will allow the employee to climb the ladder without needing to compromise the grip of the ladder. Have them climb back down the same way.
While reaching at the top of a ladder, do not allow sideways movement. If the desired object cannot be reached, climb down and move the ladder over. The ladder should be used by one person at a time, additional people on the same ladder may alter the balance and cause a fall.
Through your demonstration, employees should now have a much better understanding of how to properly use a ladder – and don’t forget – While on a ladder, never step back to admire your work!
This week’s installment of Topics for Safety Meetings addresses working safely around electricity. Although installation of exit signs and emergency lighting is nothing new to the certified electrician, many business owners choose to install units themselves or have maintenance workers perform the job. Safety when working with electricity extends to the average employee dealing with office equipment or even appliances in the breakroom.
First and foremost for anyone dealing directly with an electrical connection – shut the power off to the circuit you will be using! Standard voltage in the United States is 120 or 277 volts, which could produce an affect anywhere from a tingling sensation to fatal electrocution depending on the conditions of contact. Once the power is removed, use a tester to make sure the power is actually off to the location you are working in. Use the correct tools; for instance, use wire strippers when needed instead of a pocket knife or razor blade to minimize the risk of injury.
General safety measures when around or using electrical equipment include:
– Reading and following any instructions included with equipment
– Do not force a plug into an outlet that does not match the slot configuration
– Do not touch electrical equipment, plugs, outlets or switches with wet hands
– Grip the plug to remove equipment from an outlet instead of pulling the cord
– Although equipment may be “off” electricity is still present. Unplug before cleaning, fixing or inspecting unit and when not in use
– Do not touch equipment with possibly compromised circuitry (indicators include flickering lights, sparks coming from unit, buzzing noises)
Leave your meeting with a reminder – Accidents Hurt, Safety Doesn’t. Remember to bookmark this page or subscribe to our blog to receive next week’s topic for safety meetings.
Welcome to our blog series featuring Topics for Safety meetings. Every year in America, nearly 4 million people suffer a workplace injury from which some may never recover.* So while we may immediately assume that safety meetings are best conducted in hazardous workplaces, it is necessary to have frequent safety meetings in any type of workplace environment. These posts are designed for the business owner, safety officer or any compliance related professional to use as a building block for their own safety meetings and are not to be used as a final resource for safety compliance laws or regulations.
As a supplier of exit and emergency lighting, it is logical for us to start this series with emergency evacuation awareness. Preparation for an emergency incident plays a vital role in ensuring that employers and workers have the necessary equipment, know where to go and how to stay safe when an emergency does occur. Before presenting this topic to employees at your safety meeting, ask yourself: Do I know the who, what, when and where of our emergency evacuation procedure? Make copies of the evacuation routes at your facility to hand out. For a small facility, repeated evacuation drills may not be necessary, but a quick walk-through every few months will help ensure that all employees receive the same information run through.
Show the employees the type of exit signs or emergency egress signs in use at your facility. Do you have signage indicating there is a stairwell to use? Is there an area of refuge for handicapped persons and is it marked? Are Braille signs appropriately used? This will help you assess the needs of your employees and make sure that your signage and procedures are up to date. Even if your signage is perfectly adequate per your local building standards, drawing attention to them will increase awareness and therefore preparedness in an emergency situation.
While shopping for tritium exit signs, you may have noticed the extended lead times associated with receipt of the product. Because of the rules and regulations related to the production of tritium exit signs, along with the limitations of a single operating supplier, lead time is averaging 12-24 weeks. If you are unable to wait this length of time to receive your signs, there may be an alternative for you.
If you are able to run power to a unit, a traditional hard wired LED exit sign is the most cost-effective option. If you are not able the run power to the location of the exit sign, you may be able to use a photoluminescent exit sign. The following chart will help you determine if you are able to use this type of sign instead of tritium: Tritium Fact Sheet.
If you’ve determined that a tritium exit sign is still your best option, get your order in as soon as possible!
The Exit Light Company, a provider of quality and economical exit signs and emergency lighting products, has been awarded a Google Trusted Stores badge. The Google Trusted Stores program helps shoppers buy online with confidence. It is only awarded to stores with a proven track record of reliable, on-time shipping and excellent customer service. When customers see the Google Trusted Store badge on e-commerce websites, they know they’re buying from a store that provides a consistently excellent shopping experience.
By moving their mouse over the badge, customers are shown detailed information regarding the store’s shipping and customer service. Currently, The Exit Light Company has an “A” rating for both Reliable Shipping and Excellent Service. After monitoring thousands of transactions, Google can report that our orders have 96% on-time shipping with a one day average to ship the order after receipt.
The ultimate goal of The Exit Light Company is and always will be customer satisfaction. Past recognition, loyal customers and now inclusion in the Google Trusted Stores program further confirms that this goal is being met and exceeded.
As the recent tragedy at the Kiss Nightclub in Santa Maria, Brazil demonstrates, public fire safety continues to remain a serious problem. Any time you mix large crowds of semi-intoxicated people with low levels of lighting, minimal exits, and add smoke and fire, the result is always tragic.
In North America there have been several notable nightclub fires:
- Beverly Hills Supper Club Fire – May 28, 1977 – 165 Dead
- Blue Bird Cafe Nightclub Fire – September 1, 1972 – Montreal, Canada – 37 Dead
- Cocoanut Grove Fire – November 28, 1942 – Boston, Massachusetts – 492 Dead
- Happy Land Social Club Fire – March 25, 1990 – New York City, New York – 87 Dead
- Rhythm Nightclub Fire – April 23, 1940 – Natchez, Mississippi – 209 Dead
- Station Nightclub Fire – February 20, 2003 – 100 Dead
*Learn more about historical fires in the United States in our State by State Fire FAQs.
After fire analysis has repeatedly noted the importance of well-lit and uncluttered exit pathways, and show that the majority of deaths are usually due to smoke inhalation or trampling. Victims could have survived if they had been able to quickly and safely exit the structure.
The Exit Light Company reminds everyone that the sole purpose for the products that we sell (exit signs and emergency lights) is to save lives, not property. Here are some helpful tips for both patrons and business owners:
If you are a Patron:
- Use common sense, don’t patronize businesses in buildings that do not look safe. Some warning signs are that the building does not have a sprinkler system, exit signs or emergency lights are broken and non-functional, or if you see that most of the exit doors are blocked or even locked (chained shut)
- Be aware of the location of at least two exits at all times (the first being the one that you entered through)
- Never drink so much that you will not be able to react to an emergency situation
- If you are caught up in a crowd, it doesn’t matter if you are large and strong, try to get to a wall or to the edge of the crowd. Many deaths are dues to trample injuries
- Try to stay low, to minimize smoke inhalation
- If possible, cover your nose and mouth with a cloth. Use your shirt, jacket, or a napkin, if available. If you can, wet the cloth with water. Never use alcohol to wet the cloth, as alcohol is highly flammable
- Don’t worry about your stuff (purse, backpack, etc.). It’s replaceable, you’re not
- If you are in a group, agree on an assembly point, somewhere you can all get to safely, then don’t worry too much about keeping together
- Move safely, and try not to trample/push others, but leave as quickly as possible
- Stay as calm as possible, and do not give in to panic. This is easier said than done, but panicking will not help you survive
If you are a Business Owner/Facilities Manager:
- Keep exits and exit paths clear of clutter
- ALL doors should open outwards so that the crush of a crowd can not pin the doors closed
- Install and maintain exit signs and exit pathway markings so that the direction of egress is readily apparent
- Install and maintain emergency lighting so that in the event of loss of power, there will be visibility
- Keep all emergency equipment (including exit doors) in good working order and test them regularly
*Find out more about maintenance & testing in our helpful FAQs.
Unfortunately, the Kiss Nightclub Fire will not be the last club fire, but if we all keep in mind the above safety tips, we can make sure that we do not contribute to another tragic event or do not end up as another sad statistic.
The Exit Light Company strives to provide accurate and useful information to our customers and make the online shopping experience a seamless one. As part of a site redesign rollout in June 2012, our product pages were updated to be more user friendly. We have had fantastic feedback with these changes and would like to draw your attention to one of the more recent additions.
One question regularly asked of our Customer Service Team is: Does this unit include a battery? We’ve now provided an easy way to find the answer to this question with each product on our website displaying our “Battery Included” symbol.
The Battery Included symbol will appear on the Features tab of the product page, along with a variety of other symbols representing certifications and other attributes that apply for that product. If this symbol does not appear, the battery is not included (but may be available as an option for that particular product). Don’t forget to check out the Description and Technical Features tabs for additional information on the product. As always, help is available via on-line chat, phone (877-352-3948) or email (firstname.lastname@example.org) from 5am-5pm PST if you have additional questions or require assistance in placing an order!